Privacy Policy

Last updated: April 1, 2026

At SolanaTravels, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Data

We may collect the following personal information when you register, make a booking, or contact us:

Full name, email address, phone number
Billing and shipping address
Payment information (credit/debit card details, cryptocurrency wallet addresses)
Passport details and travel documents (when required for bookings)
Date of birth and nationality

1.2 Usage Data

We automatically collect certain information when you visit, use, or navigate the Website. This includes device and usage information such as IP address, browser type, operating system, referring URLs, pages viewed, and access times.

1.3 Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. See our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

To facilitate and process your bookings and transactions
To create, maintain, and secure your account
To communicate with you about bookings, updates, and promotional offers
To comply with legal and regulatory requirements, including anti-money laundering (AML) and counter-terrorist financing (CTF) obligations
To improve our website, services, and user experience
To detect, prevent, and address fraud, security, or technical issues

3. Sharing of Information

We may share your personal information with:

Service Providers: Hotels, airlines, and activity providers necessary to fulfil your bookings.
Payment Processors: Third-party payment processors to handle financial transactions securely.
Legal Compliance: Law enforcement or governmental authorities if required by law or in response to valid legal requests.
Business Partners: Trusted third parties who assist in operating our services, subject to confidentiality agreements.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Important: We use industry-standard encryption protocols (TLS/SSL) to protect data in transit. Payment data is processed in compliance with PCI DSS standards.

5. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data (subject to legal obligations).
Portability: Request transfer of your data to another service provider.
Objection: Object to processing of your data for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Contact Us

If you have any questions about this Privacy Policy, you can contact us at our Contact Page or by emailing privacy@solanatravels.com.